We have a 30 day returns policy from purchase. Unfortunately we are unable to offer you a refund or exchange after this window of time has passed.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please provide original packaging where possible.
Once you've decided to make a return, please contact Debonnaire either by email at firstname.lastname@example.org or by phone +44 207 590 9350.
The return address is: Suite #3, 28 Old Brompton Road, South Kensington, London SW7 3SS
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at firstname.lastname@example.org or contact us on +44 207 590 9350. You can return your item to: Suite #3, 28 Old Brompton Road, South Kensington, London SW7 3SS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit in our store for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Please send your return with a trackable shipping option to: Suite #3, 28 Old Brompton Road, South Kensington, London SW7 3SS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.